Comments, Suggestions, Complaints and Compliments

Our aim is to give the highest possible standard of service.  We would like you to tell us what you think about the service we provide at the Practice.

We welcome any comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints.  Our system meets national criteria. Our Practice Manager will give you more information.

You may also seek advice from the Local Patient Advice and Liaison Service (PALS).  PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services. To speak to a PALS officer, ring 0800 7312 326.

 

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New website for the practice

Welcome to our new website which has been developed to provide the latest and useful information to the patients and visitors. We hope you find the website user friendly and it’s easy for you to locate the desired information.

Please take a look around and see how this new website can make things easier for you and let us know if you have any comments or suggestions via our online form.

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